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When it comes to water damage and structural drying, Concept Restoration strives to be vastly superior. If you’ve had a sudden leak, accidental overflow, or act of nature damage your home or business and are in need of immediate assistance, pick up the phone and give us a call! Our phones are manned by water damage experts ready to take your call 24 hours a day, 7 days a week.
We also have emergency water damage crews on standby that can be at your door in one hour or less of your initial phone call. Our 24 hour response crews are fully certified in water damage restoration and equipped with the tools and equipment needed to handle any water damage situation. We are fully confident in the service we provide and guarantee your complete satisfaction in writing and offer a 5 year warranty on all work performed.
In order to prevent the spread of mold contamination there is no room for error. Our certified technicians utilize the latest technology to monitor the drying progress of a water loss and will document the entire process from start to finish. One moisture monitoring piece of equipment we use to monitor this process is a thermal image camera. Through infra-red/thermal image technology we are able to locate and identify hidden pockets of moisture. Full digital documentation is also a part of the moisture monitoring process.
Upon arrival to your property, our technicians will inspect the structure for water damage and will document all the damages throughout the process. Following the initial inspection, the next step to mitigating a water loss is with proper water extraction. Properly extracting water from and off of flooring materials is the key to a fast and responsive drying process. While water is extracted, contents will also be photographed and inspected for damages. The last step is to properly dry the structural and return the building materials back to a state of equilibrium.
When inspecting your loss, technicians will evaluate the category of water damage. Our technicians know that water losses fall into three categories: clean water, gray water and black water. Once these categories are determined, They will explain the proper drying techniques, and it helps to designate what items can and cannot be restored. Here’s some specific information about the three types of water losses.
Category 1: Clean Water
This water originates from a source that does not pose substantial harm to humans. It may include broken water supply lines, sink overflows with no contaminants, appliance malfunctions involving water supply lines, melting snow, falling rain water, broken toilet tanks, and toilet bowls that do not contain contaminants or additives. If left untreated for 72 hours, Category 1 water becomes Category 2 water. This further enforces the fact that reaction time is a key factor when dealing with the various types of water damage.
Category 2: Gray Water
Gray water contains a significant level of contamination. If humans consume this water, it has the potential to cause discomfort or illness. Category 2 water carries microorganisms and nutrients for microorganisms. Sources may include discharge or overflows from dishwashers, washing machines or toilet bowls (with some urine but no feces); sump-pump failures; seepage due to hydrostatic pressure; and broken aquariums.
Gray water may contain chemicals, bio-contaminants and other forms of contamination, including physical hazards, and is not suitable for consumption. Carpet pads affected with Category 2 water must be removed and disposed of properly. Even carpet that is salvaged must be cleaned with hot-water extraction. If left untreated, Category 2 water becomes Category 3 water in 48 hours or less.
Category 3: Black Water
Category 3 water includes sewage and other contaminated water sources that enter or affect the indoor environment. Sources could range from toilet backflows that originate beyond the toilet trap to all forms of flooding from sea water, ground surface water, and rising water from rivers and streams. These types of water carry silt and organic matter into structures and create black water conditions. Whenever a sewage backflow occurs, the health of workers and occupants should be the primary concern. Always remove and properly dispose of carpet and padding that has been affected by a Category 3 water loss.
Class 1 – Slow Evaporation Rate: Water losses that affect only part of a room or area, or losses with lower permeance/porosity materials (e.g., plywood, particle board, structural wood, VCT, concrete). Little or no wet carpet or cushion is present. Minimum moisture is absorbed by materials, releasing moisture slowly.
Class 2 – Fast Evaporation Rate: Water losses that affect an entire room or carpet and cushion. Water has wicked up walls 12″ – 24”. There is moisture remaining in structural materials (e.g., plywood, particle board, structural wood, concrete).
Class 3 – Fastest Evaporation Rate: Water may have come from overhead. Ceilings, walls, insulation, carpet, cushion and sub-floor in the entire area are saturated.
Class 4 – Specialty Drying Situations: These consist of wet materials with very low permanence/porosity (hardwood, plaster, brick, concrete, stone, crawl space). Typically, there are deep pockets of saturation, which requires very low specific humidity.
When it comes to water damage, the pro’s at Concept Restoration can easily evaluate your water loss correctly and explain how it should be treated.